I could see 10$ easily if they could get their act together. I work for them indirectly and the place that I work is the most inefficient place you can imagine and the turn over rate is off the hook.
People are calling, because they have problems paying their bill and we are told to upsell them. Since I don't care and they can fire me at any time, I try to go out of the way to help the customer and help them reduce their bill. So they can stay with sprint. full disclosure I am a share holder, so I guess i see it differently. Most of my coworkers just want to make the 20$ NBA bonus. LOL
If they changed their model of upselling and instead focused more on trying to retain the customer by incentivising line retention. This company could go to the MOON.
People are calling, because they have problems paying their bill and we are told to upsell them. Since I don't care and they can fire me at any time, I try to go out of the way to help the customer and help them reduce their bill. So they can stay with sprint. full disclosure I am a share holder, so I guess i see it differently. Most of my coworkers just want to make the 20$ NBA bonus. LOL
If they changed their model of upselling and instead focused more on trying to retain the customer by incentivising line retention. This company could go to the MOON.